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Shipping and Delivery Policy

Website: https://exola.me

Business Name: Exola

At Exola, we aim to provide timely and reliable delivery to every customer across India. Please read our Shipping and Delivery Policy carefully to understand how we process and deliver your orders.

🚚 Shipping Coverage

We currently deliver only within India.

🕒 Delivery Timeline

  • Order Processing Time: 1–2 business days after order confirmation
  • Estimated Delivery Time: 5–10 business days depending on location
    • Metro cities: 4–6 days
    • Rural/remote areas: 7–10 days

Note: Delays may occur due to high demand, weather conditions, or courier issues.

💰 Shipping Charges

  • We currently offer Free Shipping on all orders.
  • No hidden fees or handling charges.

💼 Order Tracking

Once your order is shipped:

  • You will receive a tracking ID and courier name via SMS/email.
  • You can track your order on the courier partner’s website or via a provided tracking link.

🧾 Cash on Delivery (COD)

  • We support Cash on Delivery across most serviceable pin codes.
  • Please keep the exact amount ready to avoid delivery delays.
  • Repeated refusal of COD orders may lead to your account being restricted.

🚫 Undeliverable Locations

We may not be able to deliver to certain pin codes due to courier limitations. If your area is non-serviceable, we will contact you to cancel or modify your order.

📦 Damaged or Lost Packages

If your order is:

  • Damaged: Contact us within 48 hours with pictures of the damaged package/product.
  • Not Delivered: If the courier shows "delivered" but you haven’t received it, report within 48 hours.

We will investigate and resolve the issue promptly.

📞 Need Help?

For any shipping-related queries, please contact:

📧 Email: exolabiz@gmail.com

📦 Support Hours: Mon–Sat, 10 AM – 6 PM