Cancellation and Refund Policy

Website: https://exola.me

Business Name: Exola

At Exola, we value your satisfaction. Since we operate on a dropshipping model with Cash on Delivery (COD), our cancellation and refund policies are structured to be fair and transparent.

🔄 Order Cancellation

• Before Shipment:
  You can cancel your order within 6 hours of placing it, provided it hasn’t been shipped.
  📧 Email us at exolabiz@gmail.com with your order number and "Cancellation Request" in the subject.
• After Shipment:
  Orders cannot be canceled once they are dispatched.
• Refusal on Delivery:
  Refusing to accept COD orders without a valid reason may lead to account restrictions or a block from future orders.

💸 Refunds

Since Exola currently offers Cash on Delivery only, refunds apply in the following specific cases:

✅ Eligible for Refund:

• Wrong item received
• Damaged item on delivery
• Missing product(s)
• Product not delivered within 15 days

❌ Not Eligible:

• Minor packaging damage
• Dislike of product after use
• Delay due to customer unavailability

📦 Refund Process

If your refund is approved:

1. We will request your UPI ID or bank account details.
2. The refund will be processed within 5–7 business days.
3. We may ask for photo/video proof of the issue.

🛡️ How to Request a Refund or Raise a Dispute

• Contact us within 48 hours of delivery
• Provide your order ID and issue details
• Send supporting images (for damages or incorrect items)

📧 Email: exola.shop@gmail.com

📝 Notes

• We reserve the right to reject refund or cancellation requests if they violate our policy.
• Our policies may change as per business needs or legal regulations.